PCOMS/BON Implementation

With more experience and success at PCOMS than anyone else, Dr. Barry L. Duncan and others from his team offer a variety of options to fit any agency budget. Organizations considering PCOMS implementation should review the PCOMS Readiness Checklist (see below) and watch the implementation webinar. Not quite ready to get started? See the top ten things to know about PCOMS.

4 Secrets of Implementation

Recommended PCOMS Implementation Training – Register Now

Implementation of the Partners for Change Outcome Management System (PCOMS) requires an ongoing organizational commitment to training, data collection, and supervisory support of front line clinicians. The training process begins with a two-day training experience for front line clinicians and a one-day training for supervisors and managers.

This training is followed up with 6 monthly 1½ hr phone consults.


Building a Feedback Culture: A workshop for support and administrative staff
Getting the Board Onboard: A workshop for Board Members

Email barryduncan@betteroutcomesnow.com for more information and to review the Readiness Checklist. Training available in Spanish by Certified Trainer Barbara L. Hernandez.

Also optional but recommended is the Training of Trainers Conference (TOT). Organizations that send people to the TOT and cultivate their own internal PCOMS trainers have the most implementation success.

The Training of Trainers Conference (TOT) – Register Now

January 25-28, 2021 (24 hours of CEUs or CEs). Given COVID-19, the TOT will be totally online. This intensive training experience intends to give you all you need to train others and implement the Partner for Change Outcome Management System (PCOMS). And it is the first step to become a Certified PCOMS Trainer. An in-depth coverage of the rationale for and research supporting PCOMS is provided as well as a thorough understanding of how to train others in the clinical nuances of using the ORS and SRS. Other vital topics include data collection and management with and without Better Outcomes Now, the secrets of agency implementation, and a four-step supervisory process that ensures successful implementation while simultaneously improving outcomes. Get everything you need to train and implement PCOMS at your organization, including all the training materials that Barry uses.

Participant’s Receive

  • Barry’s PowerPoint presentations for the whole week including a two-day annotated PowerPoint presentation to guide you through training and implementation of PCOMS;
  • The PCOMS Manual (a $49.95 value);
  • Certificate of attendance and 24 hours of Florida CEUs for counselors, social workers, and MFTs and 24 CEs for psychologists provided by the Training Institute.
  • Extended Free Trial of Better Outcomes Now and access to client videos

Just $1,195 US for 24 hours of small group intensive training. Register now by emailing Barry at barryduncan@betteroutcomesnow.com or calling 772.204.2511. Send check to Dr. Barry L. Duncan, P.A., PO Box 6157, Jensen Beach, FL 34957 or register below via credit card.

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PCOMS Implementation Readiness Checklist

  • The Agency/Organization/Behavioral Health Care System has secured Board of Director approval and support for PCOMS.
  • Has consensus among the agency director/CEO and senior managers that consumer partnership, accountability, quality improvement, and PCOMS are central features of service delivery.
  • Has a business/financial plan that incorporates PCOMS training and Betters Outcome Now.
  • Promotes regular communication with funders about PCOMS data as it applies to agency effectiveness and efficiency
  • Has a human resource training and development plan that supports ongoing PCOMS training, including a core group of internal trainers, and that integrates PCOMS into individual development plans, performance appraisals, and hiring practices.
  • Has the infrastructure (computer hardware, software, Internet capability) to support the collection and analysis of PCOMS data at the individual consumer, provider, program, and agency levels.
  • Has a supervisory infrastructure to use PCOMS/BON data to identify nonresponding clients, proactively address their needs, and improve provider and agency outcomes.
  • Has a structure to support and a policy for addressing clients who are not progressing that ensures rapid transfer and continuity of care.
  • Has a Mission Statement that incorporates consumer partnership and accountability as central features of service delivery.
  • Has a Client Rights and Responsibilities Statement that emphasizes consumer feedback and partnership to guide all services.